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hello giftmandu thank u for delivering the gift on time.
Deepa,Feb 28, 2011, Verified Buyer
Yes It is Reliable and trusty .....................
Dear Giftmandu Team
As a first buyer, i was little disappointed due to partial Delivery but when i was called on Nepal Office and Nice and smooth talk with Mamata jee then everything goes smooth.
I am your buyer as well as i am a seller like you who sales Nepalese handicraft products on the Earth Biggest Plate form Amazon.
As a amazon Seller, I learned more about customer services So i am going to suggest you here on my first purchase experience with you.
First: Tell the customer about the exact price ( My Meaning is there is said AMEX, Visa, Mastercard , but when i applied my Mastercard from USA, The payment Integration me foreign
No 2 Issues on My Order. They Delivered Partial 4 items out of 7 Item and send ASAP email that My item was delivered and rate the experience.
No 3 : When i was contacted my parents and they told me that they received only 4 items then i was trying to call Giftmandu USA Agent 18006203386, which number was provided on every emails. The USA number is not working ,
Then i was emailed on order@giftmandu.com and wait more than 24 hours
No 4 : After 24 Hours i wrote one more emails and text again USA Agent and wait more 24 Hours,No Response
No 5 : Then i buy a Calling card and call to Nepal Dispatch Office then i had a better talk with the lady who helped me to find out the solutions.
Regards
Umesh Paudel
Texas, USA
Nepalese Community Support Services Center LLC
===Reply from Giftmandu===
Thank you so much for your review. Partial delivery was indeed our error which we corrected as soon as we're notified. Our sincere apologies for the error.
We'd like to assure you that we will certainly be more careful with order processing and delivery in future.