Terms & Conditions


GENERAL TERMS AND CONDITIONS


All orders placed on Giftmandu is subject to the following terms and conditions.

Products:
Products are showcased under different category headings. Product description and images are best to our knowledge. Gift orders are delivered to the delivery address provided while placing the order.

Non perishable items are shipped from our Kathmandu office. Perishable items (such as cakes, flowers and sweets mithai) are home delivered locally in selected cities. All perishable items are prepared on the day of delivery.

Product Unavailability:
If an item is out-of-stock or unavailable for any reason, customers can (1) wait until the item(s) become available, (2) ask for an alternative product or (3) ask for full refund.

Pricing:
We offer competitive pricing. We guarantee to match any lower prices if you find anywhere else.

Delivery:
Giftmandu processes orders for domestic delivery (within Nepal) only. We offer door-to-door service for all deliveries within Kathmandu valley. In case of out-of-valley deliveries, we offer home delivery to the cities listed here only at the moment. To other outside Kathmandu valley locations, only non-perishable items are available to order and are shipped through our shipping partner (courier). In some cases, recipients in out-of-valley location may have to pick up gift items from courier office by themselves. We notify recipients in such cases.

Delivery Date:
Customer may choose a preferred delivery day while placing an order. Most orders inside Kathmandu valley are delivered on the date selected by customer. Specific delivery day may not be guaranteed for outside Kathmandu valley. No specific delivery time is guaranteed for any orders. However, we will attempt our best to deliver during preferred time frame or as per recipients' convenience.

Delivery Exception:
We deliver all gift orders on the day specified by customers. However (because of past experience) during incidents that are out of our control such as (and not limited to) political unrest, Nepal bandh, street strike, natural disasters, we may have to postpone or hold delivery. We resume delivery soonest the possible. We notify both sender and recipient of such incidents.

Delivery & Recipients:
We ensure timely delivery. Gifts are delivered to the respective recipients on the date selected while placing orders in most cases. Photo ID of recipient's may be asked to verify and ensure correct delivery. Photo identification is mandatory on high ticketed items and recipients' may have to sign on proof of delivery while receiving gifts. Occasionally, when recipients are not reachable (such as when mobile is switched off, incorrect telephone numbers), we will follow up with the sender to get alternate ways to reach recipients.

Fees:
There is a separate fee for delivery which covers our delivery staff and fuel surcharge. Fees vary based on delivery destinations.

Area coverage:
We have divided gift items in to two categories - 1. Perishable Gift Items (PGI) 2. Non-Perishable Gift Items (NPGI). 1. Perishable Gift Items (PGI) including cakes, flowers and sweets mithai are prepared on the day of delivery and freshly hand-delivered to the recipients by our staff. Perishable items are currently delivered within Kathmandu valley and selected other cities in Nepal. More cities are being added for PGI delivery. 2. Non perishable items (NPGI) are shipped to all over Nepal from Kathmandu warehouse using our shipping partners.

Gift wrap option can be added for additional cost. A good looking gift wrapper is used with custom message attached.

Pick Up option: Recipients in Kathmandu valley may opt to collect gift items at their convenience from our office.

Shipping Fees: vary based on delivery destinations.

Payment Processing:
We use secure payment processing options to accept Visa, Mastercard, American Express and UnionPay for payment from outside Nepal. For payments in Nepalese rupees, we accept Visa, Mastercard issued by Nepali banks, e-Sewa as well as direct bank deposits. We also accept money transfers.

Website security: Giftmandu is secured by GeoTrust providing 256 bit encryption.

Delivery Confirmation: is sent in one of the following forms.

  • Photo Confirmation: for deliveries in Kathmandu valley only, subject to recipients' permission for photograph to be taken.
  • Email Confirmation: for all deliveries outside Kathmandu valley.


Guarantee/Warranty:
Full manufacturer's warranty is application if offered by respective brand or company.

Special offers/ Discounts: are offered periodically.


REFUND POLICY:


There is a 7-day refund/replacement policy for wrong and damaged items. Wrong item(s) is replaced or refunded in full if returned in its original box or condition. There will be no refund on perishable items including cakes, flowers, sweets mithai, fruits, dry nuts, chocolates, beverages and all food and consumable items once delivered. However replacement/re-delivery is done on damaged or wrong food item delivery.

Order Cancellation:
If any existing order(s) is canceled by the gift senders (or recipients for any reason), there will be a 5% cancellation fee. The fee is to cover the processing fees charged by payment processor.

If an order is canceled because it cannot be delivered or fulfilled by giftmandu (for any reason e.g. product or delivery service unavailability, political strike, natural disaster), delivery can be rescheduled for later date or full refund will be issued to sender.

Refund is credited to sender's account. There will be no cash refund to recipient.


PRIVACY POLICY:


This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fulfill your order. We will not sell or redistribute your information to anyone. We respect your privacy!

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.


Have questions? Please see Giftmandu FAQ.

Telephone support hours: 10am - 5pm (Nepal Standard Time) - Sunday through Friday
Nepal: +977-1-5574782, +977-9801114782

After hours support: after 5pm (Nepal time Sunday - Friday)
After hours support is also available to following numbers and facebook messenger.

Viber support: +9779801114782
Facebook messenger: https://www.facebook.com/giftmandu/

Contact us form: Send us a message

Happy Customers: We've served thousands of customers. They are very satisfied and so kind to leave us encouraging words. Read our customer testimonials.

Delivery days - We deliver 7 days a week.

Let Customers Speak for Us

★★★★★
Good service keep it up
Nabin Shakya, Jun 29, 2022, Verified Buyer
Giftmandu experience
Bought this for a family member. The heater works great so far. Very pleased with the smooth transactions and same day delivery service. Overall, I had a great experience. Thank you giftmandu team for all your hard work, appreciate it!!
Srada C, Jan 3, 2023, Verified Buyer

Trust us for your gift to Nepal.