null

Terms and Conditions

Terms & Conditions

All orders placed on Giftmandu are subject to the terms and conditions outlined below. By placing an order on our website, you agree to be bound by these terms.

1

Products & Product Information

Giftmandu products are displayed under various categories. Product images and descriptions are provided to the best of our knowledge and may vary slightly due to availability, seasonal factors, or customization.


  • Non-perishable items are shipped from our Kathmandu warehouse.

  • Perishable items (including cakes, flowers, and sweets/mithai) are freshly prepared on the day of delivery and hand-delivered in selected cities.

  • All gifts are delivered to the delivery address provided at checkout.

2

Product Availability

In the event that a product becomes unavailable after an order is placed, customers may choose one of the following options:


  1. Wait until the product becomes available

  2. Select an alternative product

  3. Request a full refund

3

Pricing

We strive to offer competitive pricing across all products. Prices displayed on the website are subject to change without prior notice. Any promotional offers or discounts are valid for a limited time and subject to specific terms.

4

Delivery Coverage

Giftmandu currently processes deliveries within Nepal only.


  • Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur): Door-to-door delivery available.

  • Outside Kathmandu Valley:

    • Perishable items are delivered only to selected cities.

    • Non-perishable items are shipped nationwide via courier partners.

    • In certain locations, recipients may be required to collect items from the courier office. Notification will be provided in such cases.

5

Delivery Date & Time

  • Customers may select a preferred delivery date during checkout.

  • While we make every effort to deliver on the selected date, specific delivery times are not guaranteed.

  • Deliveries outside the Kathmandu Valley may experience date variations due to logistics and courier schedules.

    • 6

    Delivery Exceptions

  • Delivery may be delayed or temporarily suspended due to circumstances beyond our control, including but not limited to:

    • Political unrest or strikes (bandh)

    • Natural disasters

    • Road closures or emergencies

    In such cases, deliveries will be rescheduled at the earliest possible time, and both sender and recipient will be notified.

    • 7

    Recipient Verification

  • To ensure secure delivery:

    • Photo identification may be requested from recipients.

    • High-value items may require mandatory ID verification and signature upon delivery.

    • If the recipient is unreachable due to incorrect contact details or unavailability, we will contact the sender for further instructions.

    • 8

    Delivery & Shipping Fees

  • Delivery and shipping fees vary based on destination and product type.

  • Fees cover delivery handling, logistics, and fuel surcharges.

  • Applicable fees are displayed during checkout.

    • 9

    Perishable vs Non-Perishable Items

  • Perishable Gift Items (PGI):

    • Includes cakes, flowers, sweets/mithai, and food items

    • Prepared fresh on the day of delivery

    • Hand-delivered by Giftmandu staff in selected cities

    Non-Perishable Gift Items (NPGI):

    • Shipped nationwide from Kathmandu using courier partners

    • 10

    Gift Wrapping & Messages

  • Standard gift wrapping is included where applicable.

  • Premium gift wrapping may be added at an additional cost.

  • Customers may include a personalized gift message with their order.

    • 11

    Pick-Up Option

  • Recipients within the Kathmandu Valley may choose to collect their gifts from our office by prior arrangement.

    • 12

    Payment Processing

  • Giftmandu uses secure payment gateways.

    International Payments:

    • Visa, Mastercard, American Express, UnionPay

    Payments within Nepal:

    • Visa & Mastercard (issued by Nepali banks)

    • eSewa

    • Direct bank transfer

    • Money transfer options

    • 13

    Website Security

  • Giftmandu is secured with 256-bit SSL encryption, ensuring safe and secure transactions.

    • 14

    Delivery Confirmation

  • Delivery confirmation is provided as follows:

    • Kathmandu Valley: Photo confirmation (subject to recipient consent)

    • Outside Valley: Email confirmation

    • 15

    Warranty & Guarantee

  • Manufacturer warranties apply only if provided by the respective brand or supplier. Giftmandu does not offer separate warranties beyond those stated.

    • 16

    Special Offers & Discounts

  • Promotional offers and discounts are available periodically and are subject to specific terms and validity periods.

    • 17

    Refund & Replacement Policy

  • A 7-day refund or replacement policy applies to wrong or damaged non-perishable items.

  • Items must be returned in original condition and packaging.

  • No refunds are available for perishable or consumable items once delivered, including cakes, flowers, sweets, food, beverages, fruits, chocolates, and dry nuts.

  • Replacement or re-delivery will be provided in case of damaged or incorrect perishable item delivery.

    • 18

    Order Cancellation

  • Customer-initiated cancellations are subject to a 5% cancellation fee to cover payment processing charges.

  • If an order is canceled due to reasons beyond customer control (e.g. product unavailability, delivery restrictions, strikes, natural disasters), customers may choose rescheduling or receive a full refund.

  • Refunds are credited back to the original payer. No cash refunds are issued to recipients.

    • 19

    Privacy Policy

  • Giftmandu respects your privacy and is committed to protecting your personal information.

    • Customer data is used strictly for order fulfillment and service communication.

    • We do not sell, rent, or share personal information with third parties.

    • All customer information is kept confidential and handled with care.

    • Sabin S Udash

    I’m Sabin S. Udash, the Founder of Giftmandu. I started Giftmandu in 2010 with a clear goal: to make sending gifts across Nepal reliable, secure, and worry-free. From the beginning, my focus has been on building customer trust through honest practices, quality products, and dependable delivery.


    Every policy, process, and service at Giftmandu is designed with fairness, transparency, and customer satisfaction in mind. I remain personally committed to maintaining high service standards and ensuring that every order is handled with care, responsibility, and respect for our customers.

    !