Non-Perishable Items

• We offer a 7-day refund or replacement policy for wrong, damaged, or defective non-perishable items.

• Items must be returned in their original condition and packaging.

• Upon verification, the item will be replaced or a refund will be issued.

Perishable & Consumable Items

Due to the nature of perishable goods, refunds are not applicable once delivered for:

• Cakes

• Flowers

• Sweets / Mithai

• Fruits

• Chocolates

• Dry nuts

• Beverages

• Food and other consumable items

However, replacement or re-delivery will be arranged if:

• The wrong item was delivered, or

• The item was delivered in damaged condition

Claims must be reported on the day of delivery.

Customer-Initiated Cancellation

• Orders canceled by the sender (or recipient) are subject to a 5% cancellation fee, which covers payment processing charges.

• Cancellation requests must be made before the order is prepared or dispatched.

Cancellation by Giftmandu

If an order cannot be fulfilled due to reasons beyond the customer’s control—such as:

• Product unavailability

• Delivery service limitations

• Political unrest, strikes, or natural disasters

Customers may choose to:

• Reschedule delivery for a later date, or

• Receive a full refund (no cancellation fee applies)

To request a refund or replacement, please contact our customer support team with:

• Order number

• Description of the issue

• Supporting photos (if applicable)

I’m Sabin S. Udash, the Founder of Giftmandu. I started Giftmandu in 2010 with a clear goal: to make sending gifts across Nepal reliable, secure, and worry-free. From the beginning, my focus has been on building customer trust through honest practices, quality products, and dependable delivery.

Every policy, process, and service at Giftmandu is designed with fairness, transparency, and customer satisfaction in mind. I remain personally committed to maintaining high service standards and ensuring that every order is handled with care, responsibility, and respect for our customers.