Are the flowers fresh?

We prepare bouquets with fresh cut flowers on the day of delivery for best quality and fragrance. Crochet and artificial options are also available — check the product description for details.

Can I choose a delivery date?

Yes! Select your preferred date at checkout. Same-day delivery is available within Kathmandu Valley for orders placed before the cut-off time.

Is the vase or basket included?

If the product photo shows a vase or basket, it is included. Otherwise you can add one from the available add-on options on the product page.

Will the arrangement look exactly like the photo?

We follow the design shown, but slight variations may occur due to seasonal flower availability. We always ensure the overall style, size, and value remain the same or better.

Can I add a personal message with the flowers?

Yes — include your own message during checkout. We print or handwrite it on a complimentary card included with the delivery.

How long will the flowers last?

With proper care — fresh water, trimmed stems, away from direct heat — most fresh flowers last 3–7 days.

What is personalising and how does it work?

You can customize this product by adding your text, photo, or design as applicable. Our team prepares your artwork, prints it with high-quality machines, and makes sure the final output looks exactly as intended.

Is personalisation included in the price?

Yes, the price shown already includes standard personalization. There are no extra charges unless you request additional customization.

How long does personalisation take?

Most standard personalizations — mugs, cushions, photo frames — are completed same day if ordered before the cut-off time. Engraved or complex items may take 1–2 business days. The estimated processing time is shown on each product page.

Can personalized items be returned?

Customized items are made specially for you, so they are not eligible for return unless there is a printing error or damage. If something goes wrong, we will fix or replace it.

Yes, all personalized gifts are nicely gift-wrapped at no extra cost. You can add premium gift wrapping during checkout if you prefer.

Are the cakes freshly baked?

Yes, all cakes are freshly prepared by our partner bakeries on the day of delivery to ensure taste, freshness, and quality.

Can I choose a delivery date?

Yes! Select your preferred delivery date during checkout. Same-day delivery is available within Kathmandu Valley for orders placed before the cut-off time.

What sizes or weights are available?

Most cakes come in standard weights like 1 lb, 2 lbs, or more. The available options are shown on the product page before checkout.

Will the cake look exactly like the photo?

The overall design and theme will be the same, but slight variations may occur depending on the bakery's decoration style and ingredient availability.