Delivery Process

Our Delivery Process:

All gift orders are delivered on the delivery date selected by customers while placing orders (with some exceptions; please read below). Following is how we process and deliver a gift order.

A Giftmandu delivery boy delivering flowers in Kathmandu, Nepal

1. How gifts are delivered inside Kathmandu Valley. 

All gift orders for Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur, and Kirtipur areas) are home-delivered by Giftmandu staff. If there is more than one item in an order, they are combined and delivered simultaneously.

2. How gifts are delivered outside KTM locations.

Items ordered for delivery outside Kathmandu Valley locations are subject to the following terms. (Important!)

  • Perishable Items: (including but not limited to cakes, fresh flowers, and sweets) are prepared and home-delivered locally in selected cities. These items are prepared on the day of delivery and delivered freshly on the date customers choose while placing the gift orders. These items may be delivered separately by separate delivery persons.
  • Non-Perishable Items: All non-perishable items (including electronics, clothing, chocolates, teddy bears, etc.) are shipped from the Kathmandu warehouse through a courier service. Specific delivery dates CANNOT BE GUARANTEED for items sent through courier service. However, it is our best effort to send orders to arrive on the date requested by customers. In some cases, recipients may have to collect items from the courier office location if home delivery is not feasible. Therefore, home delivery is NOT GUARANTEED for out-of-valley orders where a third-party courier service is used to send orders. The expected delivery time frame may vary based on the destination cities.
  • However, in the following cities, the preferred delivery date is available. Timely placed orders (usually 3-5 days in advance) are delivered on the selected delivery date for these places.

Delivery Process Note:

NO specific time of the day is PROMISED or GUARANTEED for any delivery. However, we aim to make all deliveries at the requested time frame or the recipients' convenience.


Delivery Confirmation:

Once an order is delivered, a confirmation notification is emailed to the sender.

An order is considered to be completed once delivery confirmation is sent.


Note on Same-Day Delivery:

The cut-off time for same-day delivery is 12 pm (noon) Nepal Standard Time. All orders placed after 12 pm are scheduled to be delivered early the next day (if the same-day delivery option is chosen). Want your gift order delivery today? Please order by 12 pm (Nepal Time).

Delivery Exception:

Order delivery is rescheduled for the earliest possible day should there be unexpected uncontrollable situations, including political strikes, riots, natural disasters, or pandemics. Same-day delivery may not be available in these cases. Customers are updated in such cases.


About Giftmandu.com


Have more questions? Also, see Giftmandu Frequently Asked Question (Faq).

Telephone support hours: 10 am - 5 pm (Nepal Standard Time) - Sunday through Friday
Nepal: +977-1-5574782, +977-9801114782

After-hours support: after 5 pm (Nepal time Sunday - Friday)
After-hours support is also available to the following numbers and Facebook Messenger.

Viber support: +9779801114782
Facebook messenger: https://www.facebook.com/giftmandu/

Contact us form: Send us a message

Happy Customers: We've served thousands of customers. They are delighted and so kind to leave us with encouraging words. Read our customer testimonials.

Delivery days - We deliver seven days a week.

Let Customers Speak for Us

★★★★★
Excellent and Prompt Service
I am using giftmandu since i came to know about the site. I am always pleased with the service. My mother is always thrilled to receive things from you. she said you deliver quality product and your staffs are very understanding. you all should be highly commended. your promptness to deliver emotions and love to loved ones on time is highly appreciated. Once again I appreciate, your excellent service. Thank you so much Keep up the good work *****
Sandhya Parajuli, Aug 20, 2020, Verified Buyer
Thank you
Thankyou for your awesome service. I am very much impressed. You guys are doing awesome work. Bringing smile in one’s face is best thing to do and you guys are doing that. This is the six times. Thankyou once again.
Neena P Basnet, Nov 23, 2019, Verified Buyer

Trust us for your gift to Nepal.